AI Chatbots
Visitors have questions while you are busy working or already at home. A well-configured AI chatbot answers frequently asked questions, helps visitors choose and hands over to a person when needed.
The chatbot works from a knowledge base of your services, approach and frequently asked questions, which you can edit yourself.
Visitors always know they are talking to an AI assistant and can easily reach a person.
From chat to WhatsApp, an appointment in your calendar or a contact form, without the visitor dropping out.
Keys stay on the server, limits protect against abuse and the chatbot makes no promises you cannot keep.
Live example
This chatbot uses the same set-up we build for clients: a manageable knowledge base, clear boundaries and always a route to a person.
ABVANTA's AI assistant
You are talking to an AI, not a person
Good to know
An AI chatbot can handle many questions, but it is no replacement for you. Below we explain how it works, where the limits are and which costs are involved.
An AI chatbot uses a language model to understand questions in plain language and formulate an answer. What it knows about your business comes from a knowledge base you manage yourself: your services, approach, opening hours and frequently asked questions. Instructions determine what it does and does not talk about and when it refers visitors on.
A ‘regular’ chatbot follows fixed buttons or a pre-written decision tree. An AI chatbot understands free-form questions. An AI assistant goes a step further: it also carries out tasks, such as summarising an enquiry or preparing an appointment.
| Rule-based chatbot | AI chatbot | |
|---|---|---|
| Asking questions | Via buttons or fixed keywords | In your own words |
| Answers | Written in advance | Formulated from your knowledge base |
| Unexpected questions | Gets stuck or gives a standard text | Can think along, or refers on |
| Risk | Limited, but not very flexible | Can be wrong; needs clear boundaries |
The costs consist of two parts. One-off is the set-up: building the knowledge base, styling the chatbot in your website's look and making any connections. On an ongoing basis you pay for use of the AI model (usually per amount of text processed, so depending on the number of conversations), for hosting and for keeping the knowledge base up to date.
We do not give a fixed price in advance: after an introductory call you receive a tailored proposal.
A chatbot can help visitors choose, answer frequently asked questions and refer them to a booking page, WhatsApp or a contact form. Putting appointments straight into your calendar or processing customer data in other systems requires a connection; that falls under AI assistants and automation and depends on the systems you use.
A responsible chatbot has clear boundaries:
What you get
Yes, AI can be wrong. That is why we limit the chatbot to your knowledge base, do not let it invent prices or promises, and have it refer to a person when in doubt.
For our own chatbot we use Claude by Anthropic through a secure server connection. For each project we choose the solution that fits best.
Book a free, no-obligation introductory call. We look at your current website together and discuss what is possible.
